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CRO at EGBank -Egypt

The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.

MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Identifies customer needs and fulfils it with proper bank’s products or services
  • Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction
  • Promotes and sells the bank’s products and services to achieve the yearly set targets
  • Ensures that brochures are up to date and in place
  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
  • Uses cross-selling techniques with EGBANK existing customers
  • Adheres to Branch Operating Model
  • Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
  • Migrates customers to various channels (ATM, cheque deposit box)
  • Carries out any task requested by the Senior Relationship Officer and the Branch Manager
  • Makes calls upon request to EGBANK existing clients
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