Senior Client Services Administrator at Riyadh

Senior Client Services Administrator Guernsey Full Time Senior Client Services Administrator

This role involves all aspects of retirement products administration within the office, as well as reporting to the relevant management team.


  • Responsibilities will include providing a range of duties to support a growing book of pensions business.
  • Dealing with administrative tasks relating to retirement products, including monitoring of these tasks to ensure efficiency & procedures are being followed through to completion;
  • Responding to and actioning member queries and administrative requests;
  • Updating Viewpoint and other relevant systems, which also includes ensuring the accuracy of others;
  • Following a range of checklists to ensure accurate administration of a range of tasks, including soliciting feedback from others & making suggestions for improvements to existing procedures;
  • Preparing, collating and dispatching documentation which could include, but not limited to, member benefit requests, transfer out requests and investment applications (broker accounts/ bank accounts);
  • Preparing trustee minutes and resolutions;
  • Liaising with, and responding to queries from intermediaries and introducers;
  • Liaising with investment houses;
  • Dealing with all retirement product requests including the collation of all relevant information which is to be presented to authorise to authorised signatories in an accurate, and organised fashion to ensure a quick review and sign off;
  • Liaising with the accounts and compliance departments with regard to monetary movements of funds within the plan, which could include any monies being transferred both in and out of the account;
  • Working in accordance with the published Mission, Vision and Values of the Company & acting as a role model and promoting these values to others;
  • Other duties as may be required from time to time in accordance with the demands of the role and development of the services provided, which could include but may not be limited to:

Monitoring KPI’s

  • First point of contact for administrative tasks, including the monitoring of various email inboxes
  • Leading / Overseeing team projects as they arise.

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