Primary responsibility of the role is to manage the complete day to day activities at the Guest Service Center at the hotel for the shift which he / she is allotted to.
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all departments to ensure smooth service delivery
- Handle every query in a polite and courteous manner
- Maintain an up to date knowledge of the hotel and local services
- Maintain an awareness of guest profile through the Opera guest profile system
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
- Ensure the proper operation of the Guest Service Center, resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard.
- Maintain GSC Log / Call Tracker
- Complete all data entries required
- Knows what action to take when an emergency call is required.
- Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
- Assists in reporting telephone equipment or service complaints and problems.
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
Knowledge, Skills & Experience
- Minimum Diploma or Bachelors in any discipline
Job Experience
- 0-1 years industry experience
- GCC experience preferred.
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