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Teller at EGBank – Egypt

The Universal Teller is responsible for handling customers’ cash requests, executing all counter transactions.

MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Executes all counter transactions in an efficient and organized manner
  • Handles customers’ cash requests and general inquiries in a professional manner, and refer them to concerned parties whenever needed
  • Spots any potential selling opportunity and refers it to concerned parties
  • Handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures
  • Adhere to Branch Operating Model
  • Carries out any task requested by the Head of Cash, the Operation Manager, and the Branch Manager
  • KEY PERFORMANCE INDICATORS (KPIs)
  • Number of counter transaction mistakes and cash discrepancy
  • Achievement of service quality targets
  • Number of potential selling opportunity spotted by the job holder
  • Number of audit notes and recurrence of audit notes
  • Number of customers complaints and the recurrence of the same complaint
  • Customer feedback surveys and pulse checks
  • Number of remarks and recurrence of remarks in quality assurance individual reports
  • Number of times the job holder did not adhere to the Branch Operating Model
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